OpenCallsYour AI receptionist
THE CALLER
“I’d like an estimate for an EV charger installation. Can your team call me back?”
Service inquiryExample call
FOR ELECTRICAL BUSINESSES
An AI receptionist
for electricians.
Stay focused on the job.
Electrical work demands your attention. OpenCalls helps your business answer incoming calls while you focus on the job in front of you—collecting caller details and preparing a summary for follow-up.
24/7 call coverage Your approved call instructions
Built in Arizona. Made for local business.
A CALL. A CONVERSATION. A NEXT STEP.
Answered
The details, ready for you.Example call summary
- Service
- EV charger estimate
- Location
- Chandler, AZ
- Next step
- Callback requested
Illustrative conversation and sample details.
YOUR CALLERS. YOUR PROCESS.
Answers when you need them. Details your team can use.
THE DETAILS THAT MATTER
Find out what
the caller needs.
Collect requests for the services your business actually offers, whether that includes troubleshooting, lighting installation, panel work, or EV charger installation.
You choose what to ask. Your team decides what happens next.
YOUR CALL INTAKE
- 01The caller’s name and phone number
- 02The property address
- 03The requested service or description of the concern
- 04Whether they want an estimate or a service visit
- 05Their preferred callback or appointment time
Configured around your business during setup.
YOUR BUSINESS. YOUR CALL.
Keep business calls moving while you work.
Choose after-hours, overflow, or all-day coverage based on your needs. Where supported by your phone provider, call forwarding lets customers continue using the number they already know.
After hours
When the workday wraps up.
Overflow
When your team’s hands are full.
All day, every day
Coverage built around your business.
Answer business questions accurately.
OpenCalls uses your approved information to explain the services you offer, where you work, your hours, and how customers can request service. It can collect preferred appointment times. Direct scheduling depends on your setup and the capabilities confirmed before launch.
Keep technical decisions with your team.
OpenCalls collects information and follows your call-handling instructions. It does not diagnose electrical faults, provide electrical safety advice, or replace emergency services. Urgent requests follow the agreed process; dispatch and arrival times are not guaranteed.
LET’S GET YOU ANSWERING
Your business.
Our first conversation.
We configure the experience with you. You review it before customer calls go live.
- 01
Tell us the way you work.
Your services, hours, coverage area, and the information your team needs.
- 02
Review your call flow.
Check the greeting, questions, and escalation instructions before launch.
- 03
Choose your coverage.
We help configure when OpenCalls answers and how your team gets the details.
A CALL FLOW FOR YOUR TRADE
Handle the request in front of you.
An EV charger estimate, a lighting installation, and a caller reporting an electrical fault should not all enter the same conversation. Capture what the caller is requesting and where the work is needed. Your team decides whether the request is in scope and what technical review is required. Test intake during job-site work and busy office periods.
Questions to configure.
- Is the caller requesting an estimate, installation, or service visit?
- Where is the property, and is it residential or commercial?
- How does the caller describe the requested work or concern?
- Who should receive the callback, and when are they available?
Use only the questions relevant to your services. Your team reviews the summary and makes the service decision.
ILLUSTRATIVE CONVERSATION & SUMMARY
AI receptionist: “I’m the AI receptionist. I can collect an EV charger estimate request for the team. What’s your name, callback number, and property address?”
Example resulting summary: Taylor requests an EV charger installation estimate in Chandler. Contact and property details collected, with preferred callback time if supplied. Qualified staff must assess scope and availability; no electrical assessment or booked visit confirmed.
Fictional example only. The actual greeting and details depend on your approved configuration.
COVERAGE THAT FITS YOUR DAY
Keep your number. Choose when backup answers.
Use after-hours answering when the office is closed or overflow answering alongside your existing team. Where your phone provider supports it, forwarding keeps customers calling your current business number.
Confirm the ring interval, busy/no-answer behavior, voicemail order, provider charges, and how to pause forwarding. Test an ordinary inquiry, an urgent request, and an unavailable follow-up contact before live calls.
MONTHLY PLANS
From $297 per month.
Essential includes up to 600 Service Minutes; Professional is $397 for 1,200; Advanced is $797 for 3,200, plus applicable taxes, unless a signed Order differs. Unused minutes do not roll over. Usage limits and measurement rules apply.
Can it tell callers whether an electrical issue is safe?
No. OpenCalls does not provide electrical safety advice or diagnose faults. It captures information and follows approved instructions. Keep technical and safety decisions with qualified people, with a defined process for urgent requests.
How will our team receive the details?
Confirm summary delivery, notification destinations, and any transfer or scheduling capability during your demo. Do not assume a specific CRM or calendar integration. Assign someone to review requests and follow up.
Can it collect estimate requests?
Yes. It can ask about the requested work and collect contact details for your team to follow up.
Can we keep answering calls ourselves?
Yes. Coverage can be arranged around your existing process so OpenCalls steps in when needed.
Can we update the information it uses?
Yes. Your approved business information and instructions can be updated as your services or processes change.
LET’S HEAR YOUR NEXT CALL
Focused on the job.
Ready for the next call.
Walk through the information your team needs from a new caller.