OpenCallsYour AI receptionist
THE CALLER
“Our water heater isn’t working. Can someone call me about a service visit?”
Service inquiryExample call
FOR PLUMBING BUSINESSES
AI call answering
for plumbing companies.
Keep the work moving.
When you’re working under a sink, checking a water heater, or moving between jobs, an incoming call can be difficult to take. OpenCalls answers, asks the questions you approve, and captures the request for your team.
24/7 call coverage Your approved call instructions
Built in Arizona. Made for local business.
A CALL. A CONVERSATION. A NEXT STEP.
Answered
The details, ready for you.Example call summary
- Service
- Water heater service
- Location
- Gilbert, AZ
- Next step
- Callback requested
Illustrative conversation and sample details.
YOUR CALLERS. YOUR PROCESS.
Answers when you need them. Details your team can use.
THE DETAILS THAT MATTER
The request, ready
for your team.
Plumbing calls can cover anything from a dripping faucet to a blocked drain or a water heater that isn’t working. OpenCalls collects the information your team uses to assess a request.
You choose what to ask. Your team decides what happens next.
YOUR CALL INTAKE
- 01Caller name and callback number
- 02Service address
- 03A description of the issue
- 04The type of service requested
- 05Preferred timing and relevant access details
Configured around your business during setup.
YOUR BUSINESS. YOUR CALL.
Answer during jobs and after hours.
OpenCalls can cover calls while your team is occupied, outside office hours, or throughout the day. We help set up call forwarding where your provider supports it, so customers can continue calling your existing number.
After hours
When the workday wraps up.
Overflow
When your team’s hands are full.
All day, every day
Coverage built around your business.
Explain your process clearly.
Configure OpenCalls with approved information about your service area, hours, and the work you handle. Your receptionist can explain the next step and collect a preferred service time. Availability and direct booking should only be promised when those capabilities have been confirmed for your setup.
Handle urgent requests with a defined process.
We configure how urgent requests should be handled using the escalation instructions and contacts agreed with your business. OpenCalls is not an emergency service and does not guarantee dispatch or provide plumbing repair advice.
LET’S GET YOU ANSWERING
Your business.
Our first conversation.
We configure the experience with you. You review it before customer calls go live.
- 01
Tell us the way you work.
Your services, hours, coverage area, and the information your team needs.
- 02
Review your call flow.
Check the greeting, questions, and escalation instructions before launch.
- 03
Choose your coverage.
We help configure when OpenCalls answers and how your team gets the details.
A CALL FLOW FOR YOUR TRADE
Handle the request in front of you.
A homeowner asking about a leaking fixture, a tenant reporting a drain issue, and a property manager arranging water-heater work need different follow-up. Your team can use the request type, property details, and access information to decide who should call back. Test calls that arrive while technicians are on jobs and while the office is closed.
Questions to configure.
- What plumbing service is requested, in the caller’s own words?
- What is the service address, including a unit number if relevant?
- Is the caller the owner, tenant, or property contact?
- What callback time and access details should the team know?
Use only the questions relevant to your services. Your team reviews the summary and makes the service decision.
ILLUSTRATIVE CONVERSATION & SUMMARY
AI receptionist: “I’m the AI receptionist. I can take your water-heater service request. What’s your name, callback number, and the address where service is needed?”
Example resulting summary: Alex requests water-heater service in Gilbert and asks for a callback about a visit. Contact and service address collected, with access details if supplied. Team to assess the request; no repair diagnosis, appointment, or dispatch confirmed.
Fictional example only. The actual greeting and details depend on your approved configuration.
COVERAGE THAT FITS YOUR DAY
Keep your number. Choose when backup answers.
Use after-hours answering when the office is closed or overflow answering alongside your existing team. Where your phone provider supports it, forwarding keeps customers calling your current business number.
Confirm the ring interval, busy/no-answer behavior, voicemail order, provider charges, and how to pause forwarding. Test an ordinary inquiry, an urgent request, and an unavailable follow-up contact before live calls.
MONTHLY PLANS
From $297 per month.
Essential includes up to 600 Service Minutes; Professional is $397 for 1,200; Advanced is $797 for 3,200, plus applicable taxes, unless a signed Order differs. Unused minutes do not roll over. Usage limits and measurement rules apply.
Will it promise an emergency plumber or explain how to repair a leak?
No. It records the request and follows approved call-handling instructions. Plumbing advice, dispatch, and arrival commitments belong with your team. Define and test the urgent-request process before launch.
How will our team receive the details?
Confirm summary delivery, notification destinations, and any transfer or scheduling capability during your demo. Do not assume a specific CRM or calendar integration. Assign someone to review requests and follow up.
Can we use it only for missed or overflow calls?
Yes. We can configure coverage around when your team is unavailable, subject to your phone setup.
Can it answer questions about our services?
Yes. It uses the business information you approve, including services, hours, and service-area details.
Does it schedule a plumber automatically?
It can collect appointment requests. Direct booking depends on the scheduling capabilities confirmed before launch.
LET’S HEAR YOUR NEXT CALL
Give callers
a clear next step.
Hear how OpenCalls can collect a plumbing request and prepare the details for your team.